Course curriculum

  • 1

    Welcome

    • In this course...

    • Meet your Course Facilitator

    • Your BE A BETTER LISTENER Workbook
  • 2

    1. What is Listening?

    • What is the definition of listening?

    • What's the difference between HEARING versus LISTENING

    • Why do we listen?

    • What part of communicating is made up with listening?

    • What often happens when we listen?

    • What is Passive Listening and the signs?

    • What is the impact of poor listening?

    • Why should we listen?
  • 3

    2. Listening Types

    • Types of Listening

    • It's Quiz time

    • Listening Types Quiz
  • 4

    3. Am I a good listener?

    • Take the Listening Quiz - in your workbook

    • What are Poor Listening Habits?

    • Physical Roadblocks to Listening
  • 5

    4. How do I be an effective and active listener?

    • The Listening Cycle

    • The Listening Cycle in Action

    • How to be an effective, active listener
  • 6

    5. How do I get others to listen?

    • There are two parts to getting others to listen to you...

    • What Stops People Listening to You?

    • Tips to Help People to Listen to You
  • 7

    BONUS

    • H.E.A.R. Poster

    • Listening Cycle Poster
  • 8

    What to do next

    • Final Word and Feedback

    • End of Course Survey - Please complete this now!